IT Support Specialist

About

Description

A manufacture and distributor a wide range of specialised ingredients is looking for an IT Support Specialist who will be assisting the IT Manager. The role focuses on maintaining and improving IT infrastructure and security while providing first-level application and technical support to users at the CMG Cape Town branch, Responsibilities include troubleshooting and resolving technical issues, managing and prioritizing helpdesk tickets, and ensuring timely resolution of user queries.

Responsibilities

• Ticketing System Oversight and Resolution: Efficiently manage and respond to IT issues reported through their central ticketing system.
• Ensure that all tickets are resolved under their Service Level Objectives (SLOs).
• Collaborative Teamwork: Work closely with the IT support team to develop strategies for effective issue resolution and system improvements.
• Monitor system performance, identify areas for improvement, and implement optimizations to enhance the efficiency and reliability of IT systems.
• System Maintenance and Upgrades: Regularly evaluate their IT infrastructure (Server hardware or software) for potential upgrades or enhancements.
• Microsoft 365, Exchange Online: Support of Microsoft 365, including Exchange Online and SharePoint.

Qualifications

• Bachelor's degree/Diploma in Computer Science (or 3-year tertiary qualification), Information Technology or MCSE, MCSA MCP

Application instructions:

• Apply Urgently!